| 1. Can I change or return products received? |
It's possible change some products for others.
To make this possible, you should contact us no more later than 48 hours after receiving your package.
You'll have to make a new payment for the new shipping cost and that there is a fixed charge of $ 25.00 for each case.
About returning products, we only accepts returns for damaged items. |
| last updated - 2011-08-25 10:03:02 |
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| 2. Can you give me details about MO payment? |
In the shopping process, the system will ask for the payment method you prefer.
Choose Money Order and follow the instructions on the screen.
The payment with Money Order just can be useby residents from the United States and Canada, you have to make the Money Order to:
Paola Gonzalez De Villena
Av. Trinidad Moran #322
Lima 14. Perú |
| last updated - 2011-08-25 10:06:47 |
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| 3. Can you give me full details about Western Union payment? |
The system of money transfer of Western Union can be use by any client from any country, with no limitations.
In the shopping process, we will ask for the payment method you prefer.
Choose Western Union and follow the instructions on the screen.
The recipient of the transfer by Western Union should be:
Antonio Devis
Av. Trinidad Moran #322
Lima 14. Perú |
| last updated - 2011-08-25 10:06:12 |
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| 4. Can you give me more details about bank wire? |
In the shopping process, we will ask for the payment method you prefer.
Choose Bank tranfer, if available for your country, and follow the instructions on the screen.
We accept this payment method to residents of the European Union.
You must transfer amount of your order to an spanish account of Euros in the BBVA.
American residents make a tranfer ACH to an account in Wells Fargo.
Peruvian residents make a transfer to an account in Banco Continental, Banco de Crédito or MiBanco. |
| last updated - 2011-08-25 10:05:30 |
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| 5. Can you send me some samples? |
Unfortunately we can't send samples.
However, our policies about it is very advantageous: you can purchase samples or small proportions of our products at low prices.
If, as we are sure, the quality of our products satify you, and you are encouraged to make a large purchase, we'll discount you the value of the samples you previously purchased. |
| last updated - 2011-08-25 10:01:48 |
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| 6. I do not want to pay using a credit card. Is there another way to purchase your products? |
Besides a credit card you can pay your order with
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Western Union
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Money Order (only for USA residents)
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AlertPay
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Deposit and/or wire bank transfer to our bank accounts in Spain (only EUR) or Peru (only US DOLLARS).
Nevertheless, please consider that a credit card payment is done through a reliable and secure server. |
| last updated - 2011-08-25 09:59:18 |
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| 7. Is mandatory my sign when I receive my parcel? |
Yes, always in all cases. Your sign is the proof that your order has arrive.
In addition to signning the reception of the package, we suggest to open it in front of the mailman, writting down any damage you can visualize. |
| last updated - 2011-08-25 10:00:36 |
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| 8. Is there a minimum or maximum limit for my purchase? |
| There is not a minimun limit either on quantity or price. About the maximun limit, is restricted by the carrier that only allows shipments until 20 kilos.
For orders over 20 kilos, we'll split your order. |
| last updated - 2011-08-25 09:16:02 |
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| 9. What are credit card payments Verified by Visa and SecureCode? |
The transactions made with your Visa and Mastercard, use a new authentication service for your identity: Verified by Visa and SecureCode for Visa and Mastercard respectively, validating that these transactions are authenticated and secure to enable financial institutions to authenticate the identity of the card holder during the payment process while shopping on online participants establishments.
When the identity of the card holder is confirmed, the fraudulent or disputed online commerce transactions are lower and is a way to satify the concerns of the customers regarding the online shopping. In practice way, when you introduce your credit card in our secure server, your bank will ask for the password Verified by Visa and SecureCode that you choose when you affiliate your credit card to this service.
The 3-D Secure protocol supports the new Visa payment service design to improve and validate payments by internet. 3-D Secure is a authentication tecnology that use encryption Secure Socket Layer (SSL) and a Plug-in to the commerce server that informs and verify the participants for authentication during an online purchase. Also, protects the payment information with the credit card during the trasmition by internet. |
| last updated - 2011-08-25 10:07:08 |
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| 10. What is your carrier? |
We use the following shipping methods:
- Serpost del Peru (National peruvian post office) through
the services:
- EMS, Express Mail Service in agreement with many
countries, the delivery takes less than a week to most countries with online
tracking
- Regular Mail. Slower. It may take until 30
working days. It doesn't have online tracking ans we can't accept complaints
if you use this shipping method.
- DHL, Online tracking and the delivery takes less than a
week for most countries
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| last updated - 2011-08-25 09:17:25 |
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| 11. What is your policy about lost parcels? |
If you never recive your order because courier lost it, you could choose that we ship you a new order for free or refund your money paid for your order.
Refund or reshipment only apply to lost parcels but not to seized parcels. |
| last updated - 2011-08-25 10:03:21 |
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| 12. What is your policy about seized parcels? |
We enclose all legal papers into your parcel: custom declaration, invoice, certificates.... but if your parcel is seized by customs (this is possible for several reasons) please note that we don't refund or resend orders seized.
Customers are responsible to inquire about prohibited products on their countries.
If order is rejected on custom because the product ordered has rectrictions, our company not refund order amount and we don't resend orders. |
| last updated - 2011-08-25 10:03:41 |
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| 13. What is your policy if I don't want sign the parcel, if i reject the delivery or I'm not at home on the delivery date? |
This situation is fully under your responsability.
The carrier will contact you to schedule a new delivery date but you can contact with courrier office to pickup the delivery.
If you reject or don't pick the package, it will be return to our company. Due to peruvian customs charge us an amount for the returned packages, there's no refund of the money you have paid or resend of the package.
You'll have to place a new order. |
| last updated - 2011-08-25 10:04:12 |
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| 14. Is it possible to get any discount for large purchases? |
Sure!!
We apply discounts from 5% to 25% according quantity and periodicity of your purchases.
We have a discount coupon system that allows you to make large purchases by applying a discount on regular prices. |
| last updated - 2011-09-12 17:03:39 |
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